At Moina Fashion, we want you to love every piece you purchase. If you’re not fully satisfied, we’re here to help with a simple and transparent return process.

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1. Eligibility for Returns

• Items can be returned within 14 days of delivery.

• Products must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact.

• For hygiene reasons, intimates, swimwear, and accessories (such as earrings, hair items, etc.) cannot be returned.

• Sale or clearance items are final sale and not eligible for return.

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2. Return Process

• To start a return, please contact us at support@moinafashion.com with your order number and reason for return.

• Once approved, you will receive return instructions and (if applicable) a shipping label.

• Unless the item was delivered damaged, defective, or incorrect, customers are responsible for return shipping costs.

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3. Refunds

• Refunds are issued back to your original payment method after the returned item is inspected and approved.

• Please allow 5–10 business days for refunds to reflect, depending on your bank or card issuer.

• Shipping charges paid at checkout are non-refundable.

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4. Exchanges

• We currently do not offer direct exchanges.

• If you need a different size or style, please place a new order once your refund is processed.

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5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no extra cost to you.

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6. Contact Us

For any questions about returns or refunds, please reach out:

📧 Email: support@moinafashion.com
📞 Phone: +1 (647) 707-1812
🏠 Address: 40 Sunrise Ave #207, Toronto, ON M4A 2R4, Canada

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✨ At Moina Fashion, your satisfaction is our priority. We strive to make every shopping experience smooth, stylish, and stress-free.